1. Overview

At Darsh.pk, we want you to love what you ordered. If the size doesn’t fit or you received a product that doesn’t meet your expectations, we offer a hassle-free 14-day Return & Exchange policy from the date of delivery.

💻 2. Automated Exchange Request (Account Menu)

We have simplified the exchange process through your personal dashboard:

• Log in to your Darsh.pk Account.
• Go to the “Orders” section in your account menu.
• Locate your delivered order and click the “Request Exchange” button.
• Select the new size or different product you wish to receive.

Note: If the button is not visible, please email us at support@darsh.pk.

3. Free Pickup & Drop-off (LCS & TCS Partnership) 🚚

To ensure a smooth exchange, we have partnered with Pakistan’s leading couriers:

• Free Drop-off: You can drop off your exchange package at any authorized LCS or TCS courier center.
• Zero Charges: You will NOT be charged any shipping fees at the courier counter for approved exchange shipments. Simply provide your Approved Exchange ID.

✅ 4. Conditions for Exchange

The item must fulfill the following:

• Product must be unworn, unwashed, and unused with all original tags attached.
• The item must be in its original brand packaging.
• Customized jewelry or intimate apparel are not eligible for exchange unless defective.

5. Processing Time & Price Difference

Once your return passes quality inspection, your new item will be dispatched within 3 to 5 working days. You will receive a new tracking ID via email.

Price Difference: If the new item is of higher value, pay the difference via Bank Transfer/JazzCash. If lower, the balance will be refunded to your Darsh Wallet.

📧 7. Contact Customer Excellence

For assistance regarding your exchange, reach out to our team:

support@darsh.pk